Health Care Providers

Working as part of a care team, Primary Care Clinical Pharmacists (PCCPs) will:

  • Provide comprehensive medication management services focused on the on-going care of adult patients with complex conditions to prevent and resolve drug-related problems, educate the patient about their medications, help remove barriers to patients in following prescription advice, and help patients achieve better health outcomes.   

  • Establish linkages with other health authority pharmacy staff, community pharmacists and other members of the team as appropriate to ensure continuity of care for patients.  

PCCPs offer:

  • Drug therapy expertise to help optimize the care of patients.​​​​​​
  • Consultations regarding complex patient cases.
  • Accessible care with consultations available in person, by telephone or by secure video conference.
  • Extra time for complex cases - usually 60 minutes (initial appointment) and 15-60 minutes (follow-up appointments).
  • A collaborative approach that respects each team member’s role in patient care.
  • Continuity of care - notes and recommendations are shared within the patient’s circle of care. 
  • Evidence-based care plans, recommendations and implementation plans aligned with current best-practices.
  • Follow-up to successfully monitor and adjust drug therapies for optimal results.

A schematic diagram of how a PCCP prepares for and provides care during and after a patient appointment is here.

Each PCN has established a referral process for patients to access the services of a PCCP or other health care team member. In general, patients who can benefit from referral to a PCCP are those at risk of drug therapy problems. These patients might present with: 

  • Multiple drug therapies (polypharmacy)
  • Multiple or complex health conditions
  • Sub-optimal drug therapy outcomes
  • Adverse drug events, drug sensitivities/allergies
  • A need to start or stop a drug therapy
  • Complex medication schedules
  • Patient adherence or compliance issues
  • Questions or concerns, needing more time
  • Waiting to see a specialist
  • Reduced liver or kidney function
  • Complexities with patient self-treatment (e.g., supplements, traditional medicines, cannabis)
  • Advanced age (frailty)
  • Recent discharge from hospital