Most patients referred to a Primary Care Clinical Pharmacist (PCCP) will already have an established relationship with one or more pharmacists in their chosen community pharmacy. The community pharmacist is part of the patient's health care team and will have the opportunity to interact with the PCCP for shared patient care.

The Role of the Primary Care Clinical Pharmacist (PCCP) 

PCCPs collaborate with primary care providers and other members of the care team, including the community pharmacist, to optimize drug therapy outcomes for patients within a primary care network (PCN). Please note, dispensing medications and supporting patients covered by PharmaCare Plan B are not a part of the PCCP role.

Why is Collaborative Care Important? 

Most complex patients referred to a Primary Care Clinical Pharmacist (PCCP) will already have an established relationship with one or more pharmacists in their chosen community pharmacy. The community pharmacist, as part of the patient's health care team, can interact with the PCCP for collaborative care. Shared care enables a professional practice culture where the shared knowledge and skills of care providers contribute to improved outcomes and enhanced patient safety.1 When pharmacists who practice in different care environments share information and collaborate on patient care, positive patient outcomes such as improved drug therapy problem resolution and decreased re-hospitalizations can occur.2,3 The unique insights and expertise each pharmacist holds can contribute to this success.  

For instance, pharmacists in community pharmacy practice have valuable knowledge about their patients’ adherence and medication trial history (including medication regimens that work best for the patient and previous medication trials >14 months prior), specialty services offered by the pharmacy (e.g., point of care testing, daily dispense and monitoring, and compounding), and medication coverage and availability (third-party insurance plans, Pharmacare, drug inventory and shortages).  

On the other hand, PCCPs may initiate and be more aware of detailed drug tapering or titration plans that are not noted on PharmaNet (e.g., opioids, corticosteroids, and antidepressants), Special Authority application processes (e.g., biologic drugs), or indications for medications which may be seen as last line or off-label but are evidence-based. PCCPs coordinate care with other members of the PCN team (e.g., family physician, nurse practitioner, or nurse).  When information is communicated between care providers, safe and effective continuity of care can occur.

How Will You Know a PCCP Has Seen a Patient?
How are PCCP Care Plans Accessed?
How Can PCCPs and Community Pharmacists Work Together?
What Does Collaborative Care Look Like in Action?
Case Examples: Collaborative Care of Mutual Patients

Other useful resources for community pharmacists from the Pharmacists in PCN Program

A White Paper on Team-Based Primary Health Care in British Columbia: Context and Opportunities for Pharmacists

 PACT (Pharmacists Aligned in Shared Care Teams)

If you would like any further information about how you can work with a PCCP, please feel free to contact:   

Parkash Ragsdale, Primary Care Coordinator 
(604) 827-0703


  1. Gobis B, Yu A, Reardon J, Nystrom M, Grindrod K, McCarthy L. Prioritizing intraprofessional collaboration for optimal patient care: A call to action. Can Pharm J (Ott). 2018 Apr 2;151(3):170-175. 
  2. Mia E. Lussier, Haley J. Evans, Eric A. Wright, Michael R. Gionfriddo. The impact of community pharmacist involvement on transitions of care: A systematic review and meta-analysis, Journal of the American Pharmacists Association. 2022 Feb; 60 (1), 2020, 153-162.  
  3. Ensing HT, Koster ES, Dubero DJ, van Dooren AA, Bouvy ML. Collaboration between hospital and community pharmacists to address drug-related problems: The HomeCoMe-program. Res Social Adm Pharm. 2019;15(3):267-278.