Primary Care Network (PCN) Administrators
The University of British Columbia (UBC) is leading the first three years of the Pharmacists in PCN Program to leverage the systems and experience of the UBC Pharmacists Clinic in supporting successful pharmacist practice change. This support also helps the PCN with Primary Care Clinical Pharmacist (PCCP) integration and includes:
Each PCCP receives administrative support from a MOA located within the Pharmacists Clinic at the UBC Vancouver Campus. The UBC MOA supplements and collaborates with existing administrative personnel and processes available within a PCN so the PCCP can focus their time on caring for patients. Services provided by the UBC MOA can range from shadow MOA support (when a PCN or clinic has administrative staff available) to full MOA support for referrals and booking appointments (when no PCN or clinic administrators are available).
The UBC MOA also makes service record entries in PharmaNet and ensures all regulatory and procedural requirements for pharmacists are met. UBC MOAs are equipped with a direct phone number, eFax number, secure e-mail, and use of the secure OSCAR EMR (electronic medical record system) instance where PCCPs record their detailed working notes.
Each PCCP receives logistic and integration support from a Site Coordinator. The Site Coordinator is a member of the UBC program team responsible for working with a PCN and PCCP to establish unique local service details, MOA workflows, referral workflows; launch the PCCP service, troubleshoot issues as they arise; and provide the PCCP and PCN with other non-clinical support. Each PCN will be introduced to their program site coordinator at a planning meeting.
The program team includes an expert pharmacist in the role of Coordinator, Quality Care, support from Quality Care Pharmacists and a training facilitator to provide program-specific on-boarding, training, skill development, quality assurance and practice support for each PCCP. The Coordinator, Quality Care, is involved in planning meetings with each PCN.
The Primary Care Coordinator is the program team member responsible for informing and engaging community-based pharmacists so they can participate with a PCCP in the shared care of mutual patients.
Each PCCP has access to service models, documentation and information-sharing infrastructure, procedures, clinical tools and resources to optimize the efficiency and effectiveness of their patient care time.